Postage, Returns and Refunds

DELIVERY

Postage is free to UK destinations (excluding Channel Islands) regardless of order value.

International purchases will incur a reduced/subsidised shipping charge – which is visible depending upon your location on the checkout page.

RETURN POLICY
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be sealed, unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send purchases back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@oceansalive.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged.

Shipping
To return your product, you should mail your product to: Plankton for Health, Lily Bank Cottage, Lewes Road, Westmeston, Hassocks, BN6 8RH

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £25, you should consider using a trackable shipping service or purchasing shipping cover.

 

Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United Kingdom and other copyright laws, and is the property of Barefoot Web trading as Plankton for Health . The collective work includes works that are licensed to Barefoot Webt/a Plankton for Health . Copyright 2017, Barefoot Web ALL RIGHTS RESERVED.

Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Plankton for Health or purchasing Plankton for Health products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Plankton for Health or to purchase Plankton for Health products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Barefoot Webt/a Plankton for Health. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks
All trademarks, service marks and trade names of Barefoot Web and Plankton for Health used in the site are trademarks or registered trademarks of Barefoot Web Limited, or Barefoot Web Limited trading as Plankton for Health.

Warranty Disclaimer
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Barefoot Web disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Barefoot Web does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Barefoot Web does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
Barefoot Web t/a Plankton for Health shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Barefoot Web  has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. No statements on this website have been endorsed or confirmed by the Food Standards Agency or any other food authority. All products on Plankton for Health website are not intended to treat, diagnose, cure or prevent any disease – regardless of any manufacturer (or otherwise) statements on Plankton for Health website or any other place of information.

Typographical Errors
In the event that a Plankton for Health product is mistakenly listed at an incorrect price, Plankton for Health reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Plankton for Health reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Plankton for Health shall issue a full credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Barefoot Web without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice
Barefoot Web  or Plankton for Health may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Barefoot Web or Plankton for Health.

Miscellaneous
Your use of this site shall be governed in all respects by the laws of the United Kingdom of Great Britain and NI. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Plankton for Health products) shall be in the UK. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Plankton for Health products) must be commenced within one (1) year after the claim or cause of action arises. Plankton for Health’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Barefoot Webt as Plankton for Health may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Barefoot Web or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Plankton for Health does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Plankton for Health is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Barefoot Web  reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Plankton for Health in its sole discretion.

Indemnification
You agree to indemnify, defend, and hold harmless Plankton for Health, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable legal fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Plankton for Health may link to sites operated by third parties. However, even if the third party is affiliated with Barefoot Web or Plankton for Health, Barefoot Web has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Barefoot Web Limited. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Barefoot Web/a Plankton for Health seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).